FAQ

Frequently asked questions

Everything you need to know about Rouvets setups, routes, logistics, and support.

Search FAQs

General Questions

Self-Guided Trips

Logistics & Support

Customer Service

Buy-Back Program

Still have questions?

Our team is here to help - before, during, and after your trip.

Frequently asked questions

General Questions

What is the cost of renting a bike?

Are there different types of bikes available for rent?

What is included in the rental package (e.g., helmet, tools, GPS)?

What are the rental periods and rates?

Is there a minimum rental period?

What is the condition of the bikes (new or used)?

What are the payment options?

Are there any discounts for long-term rentals?

Self-Guided Trips

What routes are available for self-guided trips?

How are the routes planned?

Are maps and GPS coordinates included in the trip package?

Can the routes be customised?

What is the level of difficulty for each route?

Are there any recommended gear or supplies for the trips?

Are there accommodation options along the routes?

Is there emergency support or assistance available during the trip?

Logistics & Support

How do I pick up and return the bike?

What is the procedure if the bike needs repairs during the trip?

Is there a deposit required for the rental?

What is your cancellation policy?

Are there any additional insurance options available?

What happens if I return the bike late?

Are there any restrictions on where I can take the bike?

Customer Service

How can I contact customer service if I have issues during the trip?

What are your hours of operation?

Do you offer group rental discounts?

Buy-Back Program

How does the buy-back program work?

What is the buy-back value after 14 days of rental?

What condition must the bike be in for the buy-back?

Are there any additional fees associated with the buy-back program?

How is the buy-back value calculated?

Can I apply the buy-back value towards the purchase of a new bike?

Is the buy-back program available for all bike models?

How long does the buy-back process take?

Still have questions?